The second-hand marketplace Members Express Frustration About Sizing Updates
Shoppers are voicing their frustration following a change that caused products showing incorrect sizing.
The popular resale platform has revised its measurement guidelines for female and kids' apparel failing to inform every member regarding the update.
Digital Channels Response
Countless users and merchants are expressing on platforms stating that platform listings now display a different size category compared to what was initially listed as a result of the reclassification.
The platform stated the new system was more in line with similar services.
It has advised users to check their listings and adjust the sizing manually if necessary, which has left users frustrated.
Sizing System Changes
Previously, the sizes had both numerical and alphabetical indicators, for instance S/8 or M/10.
The updated approach includes a letter with a size spectrum such as S/UK 8-10.
For certain items, the measurements have been reclassified - for example a size L was formerly size 12 but currently displays as UK 16-18.
Shopper Accounts
One content creator, who produces content about larger sizing, explained the modification "makes transactions more difficult".
"Not many brands say XL is a 20-22," as the platform currently indicates.
A different member, from Glasgow, explained products she uploaded with size 14 tags were displaying on the service as larger sizing 20-22.
"If anyone [who is] size 20-22 buys them they're going to be very disappointed," she said.
Necessary Adjustments
Charlotte Lunn, from Derby, said she had been left angered by the change as she had to manually change the measurements for "each individual item".
"Personally, this is quite irritating, because of my ongoing medical condition and platform income has been essential for me since losing part of my income," she said.
Service Background
The platform boasts over 100 million shoppers, including 18 million in the UK.
It has proved a popular alternative to second-hand platforms like eBay and Depop.
This represents another occasion when a surprising modification on the platform has faced criticism: earlier, the service retracted a modification regarding delivery choices following member complaints.
